TERMS AND CONDITIONS
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These conditions set out the basis upon which
the owner accepts bookings for accommodation described on this website, any
associated web sites and any supplements or brochures. Please read these
conditions carefully, if after reading you do not wish to be bound by these
conditions you have 7 days from the date of booking confirmation to cancel
the booking and monies paid will be refunded in full. 1.Contract You may
book by email, telephone or post. A binding contract comes into existence
when the holiday booking has been confirmed either by post or email to you or
your representative. This contract will be governed by English Law and is
subject to the exclusive jurisdiction of the courts of 2. Price
Guarantee All prices
quoted on the web page are subject to change, and we reserve the right to
correct and amend errors in both advertised and confirmed prices, which we
will do so as soon as we become aware of the error. Please check the price of
your holiday at time of booking. Once a holiday has been confirmed we
guarantee not to increase the cost of the accommodation. 3. Payment In order to
confirm your holiday a deposit of 20% (or full payment if the booking is made
less than 8 weeks before the departure date) must be paid at time of booking.
Once a contract comes into existence (see 1) you have agreed to pay the total
cost of the holiday. We must receive the balance not less than 8 weeks before
commencement of the holiday. If we do not receive the total cost by the due
date, we reserve the right to cancel the booking. In this case, cancellation
charges may apply (see 6). 4. Security
Deposits The
security deposit will be £100. This deposit will form part of the final
payment and will be held by the owner for a period of two weeks after the end
of the holiday. We reserve the right to deduct any losses, breakages or
damage caused to the property during your stay. Minor damages such as a
chipped cup will not be charged for. If there is damage or costs that exceed
the amount of the security deposit, you will be responsible to reimburse us
within fourteen days of being notified of the excess charge. 5. It is your
responsibility to obtain your own travel insurance. 6.
Cancellation by You In the unlikely event
of your being forced to cancel your holiday, in full or in part, you should
inform us immediately by telephone or email, and confirm this in writing by
post. You remain responsible for the total cancellation charges of the
booking. A cancellation will only be accepted from the person originally
making the booking. The cancellation will take effect from the date that the
letter is received by us. Cancellation charges are as follows:
7.
Amendments by You If you wish
to amend you booking after it has been confirmed, we will endeavour to assist
you, however, please bear in mind that any changes will be subject to
availability and that you may incur additional costs. 8.
Cancellation by Us Occasionally
we have no option but to cancel your booking and we reserve the right to do
so. We will endeavour not to cancel within a period of 56 days prior to the
start of your holiday, unless we have not received full payment, or we are
forced to do so due to circumstances beyond our control. If it is necessary
to cancel your holiday for any other reason than that of non payment by you,
we will make reasonable effort to offer you an alternative property to an
equivalent or better standard (subject to availability or condition 10), or
we will make a full refund of all monies paid. Compensation
will not be paid, nor will liability be accepted, other than offering
alternative accommodation or a full refund, should the cancellation be forced
upon us by unusual or unforeseeable circumstances outside our control, where
by even with all due care and attention we would be unable to avoid. 9 Amendment
by Us As soon as
we are aware of any changes or errors in any information given to you, they
will be corrected immediately and should this happen after the confirmation
of your holiday we will advise you of any change or error. Should there be a
significant change we will notify you as soon as possible and discuss the
implications of the change or error. Should you decide that the change is
sufficient to alter your holiday to the degree that you do not want to accept
it, where ever possible we will offer you alternative accommodation (subject
to availability), or offer you a full refund of payments made to us. If a
serious change is made we will pay compensation (see 10). This compensation
is not payable nor will we accept liability if we have been forced to make
the change due to unforeseen circumstances beyond our control and which we
could not have avoided even with all due care and attention. 10. Your
Responsibilities For the
duration of your holiday you are responsible for the property which you have
booked and you are expected to take care of it. You are responsible for
leaving the property in a clean and tidy condition and may be billed for any
amount over and above the time normally spent on the cleaning. You are liable
for any breakages and damage to the property or its contents, and if you do
not replace any breakages or pay locally for any damage sustained, you will
be billed when you return from your holiday. Any third party visiting the
property during your holiday will be regarded as your responsibility and any
damages or breakages caused by any third party will be your liability. You
are responsible for any damage to any third party visiting the property that
is caused by you or any member of the party staying in the property, or any
other person whom you may invite to the property. 11. Smoking In the interest of the
villa and future guests the villa is non-smoking; however smoking outside on
the patio area is fine, ashtrays provided. 12. Our
Responsibilities Should you
suffer death, disablement, injury, illness, loss or damage as a result of any
failure on our part to perform, or any of our employees, agents, suppliers or
sub contractors failure to perform (subject to their being authorised by us
and subject to the following exceptions), we will accept responsibility. We
are not liable where any failure to perform or improper performance was due
to: i) the
act/s and/or omission/s of the person/s affected ii) any
third party not connected with your holiday iii) any
event which could not have been foreseen by either ourselves or our
employees, agents, suppliers or sub contractors, even with all due care and
attention. We shall
not be liable to you or any member of the party on the selected holiday, for
any loss which does not arise naturally in the ordinary course, unless we
have been notified by you, in writing, before the confirmation of the holiday
booking, of any special facts or circumstances relevant to any such claim,
and we have knowingly accepted the additional risk. Furthermore we will not
accept any liability for any business losses. 13. Villa Occupancy
The owners
of the property or their agent or representative retain the rights to refuse
admission to more (including children and infants) than 10 persons. Similarly
the owners of the property, or their agent or representative retain the right
to refuse the erection of tents, the parking of caravans, motor homes or any
other type of temporary or mobile accommodation on any part of the garden or
land connected to the property. Also State Fire Regulations state that
under no circumstances may more than the maximum number of persons identified
on the Booking Form occupy the property. Children must be supervised at ALL
TIMES whilst in the pool area and at ALL TIMES outside by the lake. Glass is
NOT permitted in the pool area for obvious reasons. Plastic glasses are
provided. The owners and Management Company reserve the right to enter the
premises at any time for whatever reason but will endeavour always to seek
acquiescence before any entry. 14.
Complaints It is our
policy to endeavour at all times to satisfy our clients and to this end we
ask that should there be any complaint we have the opportunity to rectify any
problems with the property or any service which we may have arranged on your
behalf. We would ask you to follow the following procedure, in the unlikely
event of a complaint or problem. First of all you should contact the local
agent, key holder or representative. On your return from holiday, should you
feel that your complaint/problem was unresolved, we would ask you to write to
us giving us all the relevant details, within two weeks of your return home.
Failure to observe this procedure will make it difficult or impossible for us
to rectify the problem at the time of its occurrence and therefore we regret
that we will be unable to accept any liability regarding any complaint or
claim which is not notified in accordance with this. We would draw your
attention to the fact that although we are very sympathetic to any instances
of unforeseen building or construction work which may occur in the vicinity
of your holiday home, this is completely outside our control and although we
will try our best to help you, we have no ability to stop any such work or
noise and therefore cannot accept liability. 15. Force
Majeure We
apologise but regret that we are unable to accept any responsibility or
liability for any problems or events which we, or our agent, supplier or sub
contractor, could not, even with all due care and attention possibly foresee
or avoid. These items may include war or threat of war, riot, civil strife,
terrorist activity, industrial dispute, natural or nuclear disaster, adverse
weather conditions, flood, fire or disease and all similar events outside our
control. 16. Website
This
website is constantly being upgraded, altered and amended. Thus it is not a
brochure which has a beginning and end date. It is therefore possible that
prices and information may have changed by the time you decide to book a
holiday. We therefore emphasise that it is essential that at the time of booking
that you check all details and verify all prices of accommodation. Facilities
and local attractions are features which are intended solely as information
and we are therefore unable to accept any liability for these being
unavailable during your holiday period. All distances and measurements
mentioned in the descriptions of properties are approximate. 17. Pets No pets accepted. 18. Check-in/out Times The villa is available
for occupation from 16.00 hours, local time. Departure time is 10.00. Please ensure
that this is adhered to as the Housekeepers have a short time to turn around
the house before the next Occupants. |